National Case Management System

National Case Management System

Case care workers

Bantwana and the DCWPS scaled up the Case Management model to all 65 districts in Zimbabwe.

Through Bantwana’s support to the Department of Child Welfare and Probation Services (DCWPS), a National Case Management System was successfully developed, implemented, and scaled up nationally across all 65 districts of Zimbabwe.

The Case Management model centers on case care workers (CCWs): trusted community volunteers who often already assist vulnerable children through local child protection committees. Under the Case Management model, case care workers receive the following tools to be able to identify and provide valuable protection services:

  • Skills to identify, reach, and respond to vulnerable children who need assistance.
  • A comprehensive understanding of community services and methods to make and follow up on referrals sent to community and government providers.
  • An understanding of case reporting structures and protocols between the community, district, and national structures.

To achieve the successful design and implementation of the model, from 2010 – 2014, Bantwana built the capacity of the DCWPS through policy framework development, workforce strengthening, and integrating government and community service providers to improve coordination of referrals through the system. Nationally adopted in 2014, this system provides child protection services, referrals, support and adherence to HIV care and treatment for the most vulnerable populations across Zimbabwe.

Bantwana continues to support the second phase of strengthening the National Case Management System, focusing on improving utilization of case data, building the capacity of districts and local ministries to implement the system, and streamlining the referral coordination systems.

Read more about our work here:

Global Social Service Workforce Alliance Blog: Improving access to services for children and families through collaboration among health workers and social service workers by Nicole Brown