Building and Strengthening the National Case Management System

Working directly with district and provincial level government in Zambézia, Bantwana developed strategies to support a continuum of care and a holistic approach to the provision of critical child and social protection services. The program bolstered the community-based case management system that integrates health and social protection services and strengthens district capacity and coordination, leading to a more efficient system that delivers services for children and protects them from harm, abuse, and exploitation.

Bantwana:

• Strengthened district-level capacity and improved the institutional framework, supervisory infrastructure, and management of data. We developed and piloted standard operating procedures for case management, service mapping, documentation, record keeping, and reporting, as well as monitoring and evaluation tools for District Services for Health, Women, and Social Affairs (SDSMAS) officials.
• Improved referral pathways from the community to districts, especially for linkages that more effectively address statutory cases.
• Built the capacity of 32 Community Child Protection Committees (CCPCs) and 960 community case care volunteers to identify, refer, and monitor vulnerable children, especially girls and their families, and to coordinate responses and bidirectional referrals to ensure they receive critical support and follow-up.