Design and Develop a Comprehensive Case Management Framework

We are working to keep vulnerable Zambian girls in school through an integrated case management system leveraging innovations and best practices across the region.







World Education/Bantwana is providing technical assistance under the Keeping Girls in School component of the Girls’ Education and Women’s Empowerment and Livelihoods (GEWEL) project funded by the World Bank in Zambia. The consultancy to Design and Develop a Comprehensive Case Management Framework for the Ministry of General Education lays the groundwork for coordinated service delivery to retain vulnerable adolescent girls in secondary school through school and community-based case management. The system takes a two-pronged approach to prevention of and response that includes:

  • On the prevention side, an early warning system will detect risk factors and identify girls most at risk of dropping out of school.
  • On the response side, facilitating delivery of wraparound educational, financial, and social protection services will support at-risk and out-of-school girls’ retention and enrollment in school.

Drawing from our regional systems strengthening work, including the flagship National Case Management System in Zimbabwe, the Bantwana team is designing a context-specific, responsive case management model informed by an assessment of Zambia’s existing policies, strategies, and structures. In close consultation with the government’s Case Management Working Group and key stakeholders, we are drafting a case management framework, operations manual, procedures, and tools to be rolled out by the Ministry of General Education.

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