The Child Protection Fund – National Case Management System

Focusing on building the capacity of districts to set up electronic Management Information Systems, as well as further support and strengthening of the delivery of Case Management services.






2012 - 2018

Along with the Department of Child Welfare and Probation Services (DCWPS), we supported the development, implementation, and scale-up of a National Case Management System across all 65 districts of ZimbabweThe Case Management model centers on case care workers (CCWs), trusted community volunteers, who often already assist vulnerable children through local child protection committees. Under the Case Management model, case care workers receive the following tools to be better identify and provide valuable protection services:

  • Skills to identify, reach, and respond to vulnerable children who need assistance.
  • A comprehensive understanding of community services and methods to make and follow up on referrals sent to community and government providers.
  • On-going support and mentorship through refresher trainings, peer support, and supervision.

To achieve the successful design and implementation of the model, we built the capacity of the DCWPS through policy framework development, workforce strengthening, and integrating government and community service providers to improve coordination of referrals through the system. Nationally adopted and scaled up in 2014, this system provides child protection services, referrals, support and adherence to HIV care and treatment for the most vulnerable populations across all of Zimbabwe.

We continue to support the National Case Management System by focusing on improving the utilization of case data through an online management system, building the capacity of districts and local ministries to implement the system, and streamlining the referral coordination systems by:

  • Adapting a Results-Based Financing model to provide a monetary incentive to district offices to promote timely follow up and resolution of cases.
  • Integrating prevention strategies including a household GBV screening tool used by CCWs to assess households and make referrals and respective follow-up visits.
  • Modifying an Early Warning System tool to identify children at risk of dropping out of school and link them to appropriate support services.